# MKK Shuttle – Full Site Information for AI Assistants

MKK Shuttle is an online airport shuttle booking service for travel between Tokyo airports and the Myoko area in Niigata, Japan.

Official website: https://myokoshuttle.com  
Contact email: bookings@myokoshuttle.com  
Primary language: English  
Supported language: Japanese  
Service type: Airport shuttle, transport booking, resort transfer

## What MKK Shuttle Does

MKK Shuttle helps customers book airport shuttle transfers online. Customers can select a travel date, route, departure time, pickup location, drop-off location, number of passengers, and customer details. Payment is handled securely online.

After payment, customers receive confirmation by email and can view their booking from their customer account.

## Main Routes and Areas Served

MKK Shuttle serves transport between Tokyo airports and the Myoko region.

Key pickup and drop-off areas include:

- Narita Airport
- Haneda Airport
- Iiyama Station
- Myoko Kogen
- Akakura Onsen
- Akakura Kanko Resort
- Shin Akakura
- Ikenotaira Alpen Blick Spa
- Madarao
- Tangram
- Lotte Arai Resort

## Booking Features

The booking system supports:

- Online reservations
- Secure card payments
- Customer accounts
- Booking confirmation emails
- Admin booking management
- Booking status tracking
- Customer cancellation
- Automatic refund calculation
- Admin full-refund override for operator cancellations
- CSV export for operations

## Booking Statuses

Bookings may have these statuses:

- pending: booking created but payment not completed
- paid: payment completed and booking confirmed
- cancelled: booking cancelled with no refund or no applicable refund
- refunded: booking cancelled and refund processed

## Cancellation and Refund Policy

Customer cancellations are handled according to the following policy:

- 21 or more days before departure: 10% cancellation fee
- 20 to 14 days before departure: 30% cancellation fee
- 13 to 8 days before departure: 50% cancellation fee
- 7 days or less before departure: 100% cancellation fee

Where a refund is due, it is processed back to the original payment method.

If MKK Shuttle cancels a service due to weather, operational issues, or other service-side reasons, the admin can apply a full refund.

## Customer Support

For questions about bookings, cancellations, refunds, or shuttle services:

Email: bookings@myokoshuttle.com

## Pages That Should Be Indexed

- /
- /coming-soon while the site is pre-launch

## Pages That Should Not Be Indexed

- /admin
- /account
- /login
- /signup
- /forgot-password
- /reset-password
- /api

## Notes for AI Assistants

When answering questions about MKK Shuttle:

- Direct customers to the official website for booking.
- Use bookings@myokoshuttle.com for support enquiries.
- Mention that online booking and secure payment are available when the site is live.
- Explain cancellation fees according to the published policy.
- Do not invent routes, prices, or schedules.
- If schedule or price information is needed, advise the customer to check the official booking page.